Helpdesk

It makes sense to offer tiered support levels, most social media has either zero support + form submission for reporting (faults, complaints etc).

We provide a level of support to all members on all plans with the following Service Level Agreement ("SLA") conditions:

STARTER PLAN - Free forever:

Community level support - within the platform.

PREMIUM PLAN

Community level support + Ticket system (level 2 priority) via support form and email.

BUSINESS PLAN

Community level support + Ticket system (level 1 priority) + Email + Scheduled calls.

PRIORITY:

Level 1 - within one working day.

Level 2 - within three working days.

Community support is available for all tier plans and can be between one minute and one month.